► Monitor daily procurement operation.

• Monitor daily procurement operation to ensure that consistently highest level of customer excellence.

• Supervise staff implementing SOPs’ Department, ISO requirements.

• Manage capacity strictly following SOP, KPI and Department’s guidelines.

• Manage consolidation for export cargoes.

• Solve all arising matters related to customers and staff.

• Respond promptly to queries from clients (both internal and external) which are out of staff ability while striving to meet established quality guidelines.

• Negotiate the best rate, capacity, and schedule to minimize cost, increase Air Profit, VOL, to match the budget.

• Input all related data to Daily plan app, Booking confirmation, UFS, ...correctly and timely.

• Monitor emails, reply to messages, and act on information relayed where necessary within 24 hours of the initial inquiry being received.

► Build up relationships with Airlines, Suppliers

• Build up, develop and maintain strong relationships with Airlines and Suppliers.

• Schedule meetings with Airlines to strengthen the relationship & get market update.

► Staff Management

• Arrange suitable working shifts for staff based on actual working condition.

• Ensure that daily jobs are handled and controlled properly.

• Monitor overtime registration for staff in the division.

• Maintain a consistently high level of communication with all relevant parties.

• Ensure all divisions’ activities are always operating smoothly.

► Data & system control

• Weekly check data in UFS to ensure accurate and timely data input to avoid mistakes and propose countermeasures.

• Consult with Direct Superiors about risk management efficiency.

► Reports

• Report to the Superiors, Sales… the market situation, consolidation, shortfall during working with airlines, suppliers so the company may make the appropriate strategy in timely manner.

• Make the report to SEOHQ/ FSG/ APH/GM/… (Charter P&L, Consolidation efficiency…)

► Education and Experience

• Bachelor's Degree in Foreign Trade, Economics, Business Administration or equivalent.

• Tertiary qualifications with at least 3 years of relevant work experience or knowledge of forwarding, logistics industry processes, procedures, and practices.

• Experience in flight booking and procurement.

• Knowledge of KWE’s products and services is preferred.

► Required Skills/Abilities:

• Good at MS office (Word, Excel, power point….)

• Upper-Intermediate English skill (4 skills), additional language should be an advantage.

• Being able to work under high pressure, Stress tolerance.

• Good Communication, Interpersonal skills & negotiation skills- verbal and written.

• Good Problem analysis and problem-solving.

• Attention to detail and accuracy.

• Data collection and ordering.

• Adaptability, Initiative.

• Good relationship with Airlines, suppliers

• Good customer excellence orientation.

► Working Conditions and Benefits:

• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City

• Working time: Monday to Friday, from 8:00 AM to 5:35 PM

• Annual Leave: 12 days/year (after probation time)

• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)

• Annual Salary Increase: once per year

• Performance Assessment: twice per year (fixed in April and October)

• Insurance: 24 hours’ Accident Insurance, 100% Social Insurance, Health Care Insurance

• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.