1. Identify new business opportunities, including potential clients, partners, and markets for ophthalmic lenses, VTS devices, and related business models.

• Conduct research to understand market needs and customer pain points, positioning products to meet those needs effectively.

• Develop and maintain a strong pipeline of leads and prospects, driving new sales and partnerships.

• Collaborate with back-office training and marketing teams to craft tailored approaches for each business opportunity.

• Nurture Relationships with Existing Clients

2. Build and maintain strong, long-term relationships with current clients to foster loyalty and repeat business.

• Regularly engage with existing customers to understand their evolving needs and provide solutions that add value.

• Monitor client satisfaction, resolve any issues or concerns, and ensure the delivery of high-quality service and products.

• Serve as a trusted advisor, identifying opportunities to upsell or cross-sell additional products and services where appropriate.

• Support Sales Efforts to Increase Market Share

• Collaborate with Cross-Functional Teams to Better Serve Customers

3. Work closely with the marketing, VTS, back office, and training teams to understand customer needs and align solutions with business objectives.

• Share customer feedback and market insights with internal teams to drive product and service innovations.

• Assist in the development of training programs and resources that enhance customer understanding of products and services.

• Ensure seamless coordination between departments to deliver integrated solutions that meet client expectations.

• Manage Account Receivables and Ensure Timely Payment Collection

• Create customers according to their specific business nature

4. Monitor and track outstanding accounts, ensuring timely follow-ups on overdue payments.

• Coordinate with the finance team to ensure accurate invoicing and resolve any discrepancies or issues with clients.

• Maintain records of client payment statuses and collaborate with sales to address any payment-related concerns.

• Implement strategies to improve cash flow, reduce outstanding receivables, and ensure smooth financial operations.

Any other duties and responsibilities as assigned by the management

1. Education / Professional Certification

• Bachelor Degree in Optometry or Ophthalmology.

• Post education degree in Marketing or business preferred but not essential

2. Experience

• 2 years of experience in commercial areas of medical channel, pharma or medical devices.

• Ophthalmic industry preferred but not essential

3. Knowledge / Skills / Other characteristics

• Good interpersonal and communication skills

• Strong problem solving ability

• Ability to manage complex projects, be strategic and have excellent planning skills

• Team player

• Proactiveness

• Willing to learn and take on new tasks

• Fluent in English (spoken and written)

• Business acumen and negotiation skills