ROLE PURPOSE

The role is part of Enterprise Property and Strategic Sourcing Operations team in providing critical support for our production services with a specific focus on SAP ARIBA for Purchase to Pay, Guided Buying, Supplier Performance Management, Supplier Lifecycle, catalogues, cloud related system enhancements and reporting requirements; and Tango Analytics for desk and room reservation, environment and sustainability, floor plans, facilities and management, lease payments, analytics. Other systems that will be supported cover expense management, corporate cards and invoice management.

KEY ACCOUNTABILITIES

• Ensure a better experience for colleagues and suppliers, better processes and removing legacy systems

• Ensure the SAP ARIBA systems is operating effectively and efficiently offering internal customers the highest level of service and functionality in relation to the purchase of external supplies or services

• Drive the implementation of sourcing and procurement requirements in SAP ARIBA and other systems to deliver value to our colleagues and suppliers

• Ensuring an improved sourcing risk and control framework, assist in identifying new risks and ensure all risks have effective controls in place preferably addressed

• Create project plans, track progress, identify issues and facilitate solutions

• Systems SLA KPIs monitored, reported and achieved performance expectations (up time)

• Maintain system BCPs and other contingency for any system outages

• Maintain process and record of all user needs, profiles and issues, such as to convert findings into continuous improvement opportunities

• Communicate and educate suppliers on catalogue requirements, content and format.

• Support and manage supplier inquiries for new and existing catalogues, contract operationalization and onboarding

• Understanding of Strategic Sourcing / Procurement or similar experience.

• 5 years experience working within technical suite of SAP Ariba and associated processes with the ability to provide L1 and helpdesk support and engage with L2 and L3 support services as required.

• Experience managing competing priorities while continuing to meet expectations of the customer and deliver exceptional service.

• Highly desirable if you have worked with systems for Expense Management, Corporate Card Management, Invoice Management, Tango Analytics and Vendor Management Systems.

• Tertiary qualification in Supply Chain, Business or other related area of study preferred or prerequisite experience.

• Demonstrated ability to apply knowledge of enterprise strategy, external risks and internal frameworks to lead quality outcomes for the customer and the business.