Key Duties:

• Schedule and follow up on client appointments.

• Accurately record and manage clients’ medical records.

• Handle emergencies and coordinate with relevant departments for timely solutions.

• Communicate current promotions and services to clients.

• Address inquiries, receive and resolve client complaints.

• Assist doctors during client consultations.

• Analyze client needs and propose ideas to improve service quality and support business development.

• Perform other tasks as assigned by management.

Reporting and Monitoring:

• Record daily tasks and report directly to the team leader.

• Prepare the appointment list and treatment plan for the next working day.

• Review and update client information in the management system.

• Manage client check-in and check-out procedures at the clinic.

• College degree or higher.

• Good communication skills in both English and Vietnamese.

• Minimum of 1 year experience in customer service, preferably in healthcare or medical services.

• Strong problem-solving and emergency response skills.

• Team-oriented with good self-organization skills.

• Willingness to work under pressure and overtime when necessary.

Benefits

• Base salary: From 9,000,000 VND to 12,000,000 VND/month

• Lunch allowance: 700,000 VND/month

• Quarterly bonus: From 1,000,000 VND to 6,000,000 VND/quarter depending on employee performance

• Annual company trip, annual health check-ups, and health insurance for long-term employees

• Friendly and professional working environment

• Opportunities for learning, training, and career advancement

• Full benefits according to company policy and applicable labor laws

Working Hours

• Monday to Saturday, with a total of 48 hours/week

• Lunch break: 12:00 PM to 1:30 PM

Workplace

Elite Dental Clinic Co., Ltd

75 Huynh Tinh Cua Street, Vo Thi Sau Ward, District 3, Ho Chi Minh City