(1) Customer Inquiries & Support
● Respond promptly to customer inquiries through various channels, including email, live chat, and phone.
● Provide accurate and detailed pricing and delivery information.
● Obtain and evaluate all relevant information to handle inquiries about the company's products and services.
● Perform customer verifications to ensure secure and accurate information exchange.
● Flexibility to work night shifts as scheduled outside regular business hours.
(2) Complaint Resolution:
● Handle and resolve customer complaints in a timely and professional manner.
● Analyze issues to identify root causes and provide effective solutions.
● Ensure a high level of customer satisfaction while maintaining the company’s best interests.
(3) Social Media & Website Management
● Write and post informative content on social media platforms and the company’s website as assigned.
● Engage with customers through social media channels, ensuring responses align with the company’s brand and communication guidelines.
(4) Collaboration & Teamwork
● Collaborate with company partners to ensure seamless delivery of services to customers.
● Maintain clear & open communication with internal teams to address customer needs effectively.
● Complete necessary documentation and handle customer records as assigned.
● Ensure all customer data and documentation are accurate and up-to-date, in line with company policies.
● Education: Bachelor’s degree in English, Hospitality, Tourism, Human Resource Management, Business Administration, or a related field.
● Experience: No prior experience required.
● Skills:
○ Strong written, reading, and speaking skills in English.
○ Logical thinking ability to approach and resolve customer inquiries effectively.
○ Ability to work efficiently under pressure and manage customer demands.
○ Excellent problem-solving skills, with a proactive approach to handling challenges.
○ Strong collaboration and communication skills for effective teamwork and customer interactions.
○ Good negotiation skills to manage and resolve customer issues tactfully.
○ Flexibility to work night shifts as scheduled to support customers outside regular business hours.
Company’s Standard Hours:
● Monday - Friday: 8:00 am - 5:30 pm
● Saturday twice per month: 8 am - 5 pm
Customer Service Department:
● Day Shift: 8 am - 5:30 pm
● Evening & Night: Coverage is maintained 24/7 with rotating shifts scheduled as follows:
○ 1 of 4 shifts from 5:30 pm to 8:00 am the next day.
○ Shifts after 5:30 pm can be completed remotely (Work from home).
○ Employees who work any shift starting from 12:00 am onward will have the option to Work from home the following day.
Quyền lợi
● Salary: Based on capability & negotiation during the interview.
● Overtime pay for shifts outside regular working hours.
● A friendly, dynamic and professional environment with great chances to learn new skills and gain valuable experience
● Annual leave, insurance following Vietnam Law and as company’s regulation (social insurance and health care insurance, etc.)
● Competitive salary based on your capabilities and contribution
● Performance review once a year (including review salary, recognize employee’s efforts and identify development/ improvement needs)
● Outdoor activities with company support: company trip, birthday gift, mid-autumn gift, 13th-month salary, Year-end party, etc.)
