Store Training & Management

• Review existing training materials, create, develop and implement a Retail training plan which sits

alongside, supports and complements the retail strategy

• Work very closely with the retail operations team to ensure the plan covers recruitment, induction,

ongoing training and development of the retail teams.

• Work closely with the Retail & Customer Experience Dept to ensure our people are trained in

delivering a customer centric environment

• Coordinate with relevant departments to organize training programs for retail store employees.

• Monitor and evaluate the effectiveness of training programs for retail store employees.

New Store Opening Training Principal & Management

• Develop and implement training programs on product knowledge, services, sales, customer service, etc. for

new store employees.

• Coordinate with relevant departments to organize training programs training time suitable.

• Monitor and evaluate the effectiveness of training programs for new store employees

E-learning channel development

Outcome: Execute E-learning courses to ensure that training activities reach out of company staffs immediately

• Research and develop e-learning training content.

• Arrange in-house training programs as well as online e-learning models.

• Stay up to date with the latest developments and trends in the industry.

• Plan and prepare training materials in lines.

• Coordinate with relevant departments and vendors to implement the e-learning training channel.

• Monitor and evaluate the effectiveness of the e-learning training channel.

• 5+ years of work experience as a Training and Development Manager, Training Manager or a similar role.

• Hands-on experience in Microsoft Office and LMS (Learning Management System)

• Good understanding of organizational growth.

• Exceptional management and instructional skills.

• Ability to maintain a positive environment in the workplace.

• Exceptional verbal and written communication skills.

• Good leadership skills.

• Great interpersonal skills.

• Attention to detail.