Job Purpose: The System Engineer is responsible for providing System expert knowledge in the System operation to ensure the stability and performance of the systems. 1. To prevent the incidents & problems from happening by: - Proactively address weaknesses, risks and problems on the System then have remediation plan to mitigate it to improve quality of services. - Periodically review and assess the weaknesses, risks of the System. 2. Manage & hands-on incidents/problems solving activities: - Manage the troubleshooting and directly handle the incidents & problems relating to the System. - Analyze and conclude the root cause of the incidents & problems, define & implement the solutions to recover the services quickly and prevent them from repeating. 3. Assess System operation of operation team regarding to framework/checklist/runbooks & compliance to figure out need improvements: - Periodically review and assess need improvements of operation framework/checklist/runbook documents. - Operation compliance assessment of operation teams in real-life. Key Accountabilities (1) - Collaborate with the appropriate departments to deeply understand the System, as a basis for the efficient and stable operation of services. - Define operation frameworks, standards, processes, checklists, and tools for the System and communicate them to System operation functions to apply into daily operation. - Analyze and propose improvements upon technology and standards across the organization. - Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support. - Provide advice, trainings, and supports to people in the System operation function. - Participate as a key member in the incident response team to directly drive incident/problem handling progress and also responsible for analyzing and concluding the root cause of the incidents and problems; define and implement the solutions to recover the services quickly and prevent them from repeating. - Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the System, then provide remediation plan to improve quality of services. - Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner. - Assess and report out the compliance of the operation activities in real-life. - Report periodically to the Director of Infrastructure Services Excellent Center. Key Accountabilities (2) - Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in the System operations. - Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.

- A bachelor’s degree in computer science or a related field. - Advanced certification such as Certified (Linux, AIX,..) is preferred. - A minimum of 4 years' experience as a System Engineer. - Analytical mindset and good problem-solving skills. - Excellent verbal and written communication skills. - Highly organized and responsible. - Capable of working under pressure. - Up-to-date with trends and developments in database administration. - Join a squad team and willing work shift